Buyers call back asking how to charge
The buyer drives home and realizes they have no idea how to charge. EVcourse is a free app they download after the sale. It picks up where the handover ends.
Email nina@evcourse.com to get on the list.
The Math
A dealership selling 10 EVs per month
| Cost category | Without onboarding | With EVcourse |
|---|---|---|
| Post-sale charging calls | Typically 3 to 5 per week | Can help reduce basic questions |
| Time per call | 10 to 15 minutes of staff time | Buyers have a resource to check first |
| Buyer confidence | Mixed. Some struggle for weeks. | Buyers who use the app feel more prepared |
| Annual cost | Hidden service desk costs | 490 EUR/year, unlimited buyers |
Numbers are illustrative. Your results depend on sales volume and buyer demographics.
The Problem
Sound familiar?
Post-sale charging calls clog your service desk
"How do I set up a home charger?" "Why does fast charging slow down?" "What app do I need at public chargers?" These calls come in the first week and keep coming. They are not warranty issues. They are knowledge gaps that take your service team away from actual service work.
Sales staff can't answer every charging question
Your team knows the vehicles. They may not know the details of public charging networks, payment apps, or why a battery charges slower in winter. Buyers sense uncertainty, and it affects their confidence in the purchase.
No manufacturer solves this
The owner's manual covers the car. YouTube is a mess of opinion videos. Manufacturer apps focus on the vehicle, not on the broader charging ecosystem. There is a gap between "I bought this car" and "I know how to live with it." That gap is your problem.
How It Works
Set up. Share a link. Track completions.
Three steps. No onboarding call. No integration project. No IT ticket.
Buy and get your onboarding link
Pay 490 EUR/year. Your analytics and onboarding link are ready within 24 hours.
Share the link at delivery
Include it in the delivery email or print a card for the new car packet.
Buyers learn on their own time
Your driver analytics shows completions.
Ready to onboard buyers?
490 EUR/year, excl. VAT. Unlimited buyers.
Email nina@evcourse.com to get on the list.
Questions? nina@evcourse.com · LinkedIn
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