New lessees call with the same questions
The first months are the hardest. Lessees call with questions about connectors, charging speed, and why the battery won't reach 100%. EVcourse is a free app they download on day one. You see who completed it.
Email nina@evcourse.com to get on the list.
The Math
A leasing company with 200 EV lessees
| Cost category | Without onboarding | With EVcourse |
|---|---|---|
| Charging-related support tickets | Typically 15 to 25 per month in first year | Can help reduce repeat questions |
| Unnecessary service bookings | People report "slow charging" as a fault | Fewer false alarms when people understand charging curves |
| Lessee satisfaction | Charging confusion creates friction | People feel more confident earlier |
| Annual cost | Staff time handling avoidable tickets | 490 EUR/year, unlimited lessees |
Numbers are illustrative. Your results depend on fleet size, vehicle mix, and lessee experience levels.
The Problem
Sound familiar?
The same five questions, over and over
"Which connector do I use?" "Why is it charging so slowly?" "Can I charge in the rain?" Your driver support team answers these weekly. Each call costs time and patience.
Frustrated lessees blame the car
When people don't understand that charging slows after 80% or that cold weather affects range, they think something is wrong with the vehicle. This leads to unnecessary service bookings and unhappy customers in their first months.
No onboarding exists for charging
The manufacturer covers the infotainment screen. Nobody shows them how to actually charge the car. That gap lands in your support queue.
How It Works
Set up. Share a link. Track completions.
Three steps. No onboarding call. No integration project. No IT ticket.
Buy and get your onboarding link
Pay 490 EUR/year. Your analytics and onboarding link are ready within 24 hours.
Include the link in your EV welcome email
Add it to the welcome pack or onboarding email when a lessee picks up a new EV.
Lessees learn before they call you
Your driver analytics shows who completed what.
Ready to onboard lessees?
490 EUR/year, excl. VAT. Unlimited lessees.
Email nina@evcourse.com to get on the list.
Questions? nina@evcourse.com · LinkedIn
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