Privacy Policy

Overview

We are committed to minimal data collection. Our services are designed to work without collecting personal information. This policy covers both our website (evcourse.com) and our mobile app (EVcourse: EV Charging Help).

Website Data Collection

We do not collect, store, or process personal user data on our website.

When you use the EVcourse website:

• Your inputs are stored locally in your browser only
• We do not maintain a user database
• We do not require account creation

Mobile App Data Collection

The EVcourse: EV Charging Help app is designed with privacy in mind. No account or sign-up is required to use the app.

Data We Collect

Location (with your permission):

• Precise location to show your position on the map
• Used to display relevant charging providers for your region
• Anonymous location data is stored in our analytics to understand regional charging challenges
• Location is not linked to your identity — we cannot identify who was at any location

You can disable location access in your device's Settings app at any time. The app will continue to work with limited functionality.

Usage Data (anonymous):

• Which problem categories you view (e.g., "Charger," "Cable," "Payment")
• Which tips you find helpful
• App version and platform (iOS/Android)

Device Identifier (anonymous):

We generate a random identifier stored locally on your device. This is not your Apple ID, device ID, or any Apple-provided identifier. It helps us prevent spam and abuse of our analytics without identifying you personally.

Data We Do NOT Collect

• Name, email address, or phone number
• Apple ID or any account information
• Advertising identifier (IDFA)
• Contacts, photos, or other personal files
• Financial or payment information
• Health or fitness data
• Browsing history or search history

Tracking

We do not track you. Our app does not use Apple's App Tracking Transparency framework because we do not track users across apps or websites owned by other companies.

How We Use Information

We use the collected information to:

• Provide and improve our troubleshooting service
• Analyze which tips are most helpful for EV drivers
• Understand regional charging challenges
• Improve app performance and user experience

Analytics

Website: We use Vercel Analytics to collect aggregate, non-personal usage statistics. Vercel Analytics does not use cookies, does not track individual users, and is GDPR-compliant.

Mobile App: We collect anonymous usage analytics through Supabase to improve our troubleshooting content.

Third-Party Services

We do not sell your personal information. We work with the following service providers:

• Vercel: Website hosting and analytics
• Supabase: Database provider for anonymous app analytics
• Expo: App infrastructure and updates

These providers process data on our behalf and are bound by their respective privacy policies.

Data Retention

We retain anonymous usage data to improve our service. Since we don't collect personally identifiable information, there is no personal data to delete. You can reset your anonymous identifier by reinstalling the app.

Your Rights and Choices

This Privacy Policy complies with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

You can:

• Disable location access: Go to Settings > Privacy & Security > Location Services > EVcourse
• Reset your anonymous ID: Delete and reinstall the app
• Clear browser data: Remove locally stored website information in your browser settings
• Request data deletion: Contact us to request deletion of any data associated with your anonymous identifier

App Store Privacy Labels

In accordance with Apple's App Store requirements, here is a summary of our data practices:

• Data Used to Track You: None
• Data Linked to You: None
• Data Not Linked to You: Precise Location, Product Interaction, Diagnostics

Location and usage data is collected for analytics purposes to improve the app, but cannot be used to identify you personally. We use this data to understand which regions have the most charging issues and which troubleshooting tips are most helpful.

Security

We implement reasonable security measures to protect your information. Data is transmitted securely and stored with our trusted service providers.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

Questions about this privacy policy? Email nina@userium.com