Used EV buyers have zero onboarding
Used EV buyers get the car and the keys. No charging tutorial. EVcourse is a free app they download after the sale. It costs less than the time you spend answering one call.
Email nina@evcourse.com to get on the list.
The Math
A used car dealer selling 5 EVs per month
| Cost category | Without onboarding | With EVcourse |
|---|---|---|
| Post-sale "how do I charge" calls | Typically 2 to 4 per week | Can help reduce basic questions |
| Buyer hesitation at point of sale | Charging anxiety is a common objection | Offering onboarding shows you stand behind the sale |
| Buyer satisfaction in first month | Some struggle with charging for weeks | Buyers who prepare feel more confident |
| Annual cost | Your time answering calls | 490 EUR/year, unlimited buyers |
Numbers are illustrative. Your results depend on sales volume and buyer experience.
The Problem
Sound familiar?
No manufacturer onboarding for secondhand buyers
New car buyers sometimes get a delivery walkthrough. Used car buyers get nothing. The owner's manual, if it's still in the glove box, doesn't cover public charging networks or payment apps. This gap becomes your responsibility.
Charging anxiety slows used EV sales
Buyers considering a used EV often hesitate because they're not sure about charging. "Where do I charge?" "Is it complicated?" "Will I get stranded?" A buyer who feels confident about charging is more likely to close the deal.
Returns and regret are expensive
Some used EV buyers struggle so much with charging in the first weeks that they regret the purchase. Depending on local consumer protection rules, this can mean returns, disputes, or just a very unhappy customer who tells everyone about it.
How It Works
Set up. Share a link. Track completions.
Three steps. No onboarding call. No integration project. No IT ticket.
Buy and get your onboarding link
Pay 490 EUR/year. Your analytics and onboarding link are ready within 24 hours.
Hand the link over with the keys
Print a card and put it in every used EV you sell, or text it to the buyer.
Buyers figure out charging without calling you
Your driver analytics shows completions.
Ready to onboard buyers?
490 EUR/year, excl. VAT. Unlimited buyers.
Email nina@evcourse.com to get on the list.
Questions? nina@evcourse.com · LinkedIn
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