Every trip might be someone's first EV
Any member could be a first-time EV driver. That means cars returned flat and support tickets about basics. EVcourse is a free app members download before the trip.
Email nina@evcourse.com to get on the list.
The Math
A car-sharing service with 30 EVs
| Cost category | Without onboarding | With EVcourse |
|---|---|---|
| Vehicles found with low/empty battery | Frequent problem | Can help reduce if more members understand charging |
| Charging-related support tickets | Typically 10 to 20 per month | Fewer tickets about the basics |
| Member churn from bad EV experience | Some members avoid EVs after a bad trip | Members who understand charging are more likely to rebook EVs |
| Annual cost | Staff time, vehicle downtime, member churn | 490 EUR/year, unlimited members |
Numbers are illustrative. Your results depend on fleet size, member mix, and local charging infrastructure.
The Problem
Sound familiar?
Vehicles found with empty batteries
The previous member didn't charge, or tried to charge and gave up. Now the next member finds a car with 15% battery. They cancel, rebook, or call support. Each incident disrupts your availability.
Your members are a mixed audience
Some members drive EVs daily. Others have never touched one. You can't assume any baseline knowledge about charging. A one-size-fits-all in-car tutorial doesn't work because some members don't need it and others need more than you can fit on a screen.
Support tickets about charging basics
"The car won't charge." "I can't find a charger." "The charging stopped at 80%." These tickets are avoidable, but only if members know the basics before they start.
How It Works
Set up. Share a link. Track completions.
Three steps. No onboarding call. No integration project. No IT ticket.
Buy and get your onboarding link
Pay 490 EUR/year. Your analytics and onboarding link are ready within 24 hours.
Add the link to your EV booking confirmation
Include it when a member books an EV.
Members learn before they drive
Your driver analytics shows who completed what.
Ready to onboard members?
490 EUR/year, excl. VAT. Unlimited members.
Email nina@evcourse.com to get on the list.
Questions? nina@evcourse.com · LinkedIn
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